B2B customer service employee (m/f/d)

Do you want to help shape the world of the baking industry and provide excellent service at the highest level? We're looking for a dedicated B2B Customer Service Representative (m/f/d) who not only acts professionally with business partners, but also serves as a passionate ambassador for baking joy and first-class B2B service. If you have an affinity for baking and can translate that passion into outstanding B2B customer service, this position could be exactly right for you.

THESE TASKS SHOULD MAKE YOU HAPPY:

• Proactively turning customer inquiries into positive and lasting B2B business experiences
• Efficiently coordinating bulk orders and returns with a clear focus on customer satisfaction
• Building and maintaining long-term B2B business relationships by not just meeting needs, but exceeding them
• Creative contributions to the continuous improvement of our business partners' B2B baking experiences
• Close collaboration with the internal team to ensure every business transaction reaches a successful conclusion

WHAT YOU SHOULD BRING:

• Strong communication skills that go beyond mere words - you understand the emotions and needs of B2B business partners
• An infectiously positive attitude to inspire business partners and build long-term partnerships
• The ability to see challenges as opportunities, get creative, and find tailored solutions for B2B partners
• Experience in B2B customer service is a plus, but we're also open to motivated career changers

What sets us apart as a company:

• GROWTH POTENTIAL & PERSPECTIVE – as a rapidly growing start-up with an already successful business model, we offer many perspectives & opportunities for professional and personal development
• TEAM SPIRIT – our well-coordinated team of experts pulls together and works closely to spread happiness in the baking world.
• FLEXIBILITY – We trust you to organize your daily schedule independently!
• ROOM TO SHAPE THINGS and try out new ideas
• FEEL AT HOME RIGHT AWAY – We offer a workplace with a feel-good factor, good coffee, muesli, fruit, a relaxed dress code, and the best atmosphere!

We are an open & dynamic start-up and place great value on respectful & trusting interaction, the highest motivation, a strong sense of team, and enthusiasm for our products. We do not tolerate any sexism or racism and reject any form of discrimination. We're delighted about every team member who enriches Happy Sprinkles with their skills!

Further information:

Job type: Full-time / part-time
Working hours: at least 35 hours per week
Working hours: Monday to Friday
Work location: Office, partly remote

What we offer:

• Integration into a team of professionals who share your passion for baking and excellent B2B service
• Continuous professional development in an environment that fosters your expertise
• Competitive compensation and individual terms for our premium B2B products
• Help shape the future of a growing company
• Share the joy of baking not only with your B2B business partners, but also with our dedicated team!

Apply now and become part of Happy Sprinkles! We look forward to writing successful B2B stories together!